Navan and Egencia are built for enterprise accounts — companies with $5M+ in travel spend and dedicated travel management teams. At a mid-size company, you get a generic service tier and an account manager stretched across too many clients. Telios is purpose-built for companies with $100K–$2M in travel spend. Your account manager has the bandwidth to be proactive — not just reactive.
For Travel Managers
A TMC that actually acts like your partner — not a vendor.
Travel managers at mid-size companies don't need a call center. They need a named account manager who knows their program, proactively brings savings opportunities, and shows up to every quarterly review with data — not just a check-in call.
Program results
79–93%
typical Concur adoption rates across Telios clients
40→70%
policy compliance improvement — insurance client over two years
23 min
average email response time — advanced materials client
Your reality
What travel managers at mid-size companies actually deal with
You're responsible for a travel program that touches every department — but you don't have the leverage of an enterprise account. At larger TMCs, that means getting deprioritized. Generic account management. A new contact every six months. No one proactively reviewing your program or bringing savings opportunities to you.
The result: you're doing the work your TMC should be doing. Chasing unused credits. Following up on vendor rate negotiations that were promised months ago. Pulling reports manually because the platform isn't configured the way you need it.
Telios is built for exactly this size. One named account manager who owns your program. Proactive vendor negotiations. Quarterly business reviews with your data, your compliance rates, and specific recommendations — not a generic update call.
What changes
What a Telios program looks like from a travel manager's perspective
Your account manager is your single point of contact for everything program-related. They present quarterly business reviews with spend trends, compliance data, and flagged opportunities. They negotiate hotel and car rental rates based on your actual booking patterns — and bring those results to you, not the other way around.
SAP Concur is configured around your travel policy — spending limits, approval workflows, preferred vendors, cabin class rules. Policy is enforced at the point of booking, so you're not reviewing exceptions after the fact.
And when travelers have issues, they reach one of five named agents — not a call center queue. Same people every time. Response times measured and reported.
Read: Why employees don't comply with travel policy — and what fixes it →
What we deliver
What travel managers get from Telios
01
Named account manager
One person who knows your program, your policy, and your travelers. Presents quarterly business reviews. Proactively flags savings and compliance issues. Always available — not a ticket queue.
02
Policy configuration & enforcement
Your travel policy built into SAP Concur — spending limits, approval workflows, preferred vendors. Policy enforced at booking, not reviewed after the fact.
03
Proactive vendor negotiations
Hotel and car rental rates negotiated based on your volume — without you having to ask. Contracts belong to your company. Typical savings of 10–15% off rack rate.
04
Quarterly business reviews
Spend by category, compliance rate, top travelers, airline and hotel breakdown, flagged savings opportunities. Presented by your account manager, not pulled manually.
05
Named agent team
Five dedicated travel agents — same people every time. Response times measured and shared in your QBR. Not a call center.
06
Unused credit tracking
Cancelled tickets generate credits. We track them, flag expiration dates, and apply them before they expire. No more value lost to credits nobody was watching.
Backed by results
What Telios delivers — measured, not claimed.
$78K
saved annually — insurance client on $1.2M spend
79–93%
Concur adoption rates — typical across Telios clients
23 min
average email response time — advanced materials client
100%
calls answered within 3 rings — Q2 2025
Common questions
Travel managers & Telios
They're monitoring your program continuously — tracking Concur adoption, watching for new vendor negotiation opportunities, flagging unused credits before they expire, and staying on top of any service issues. You hear from them when something needs your attention, not just when a quarterly call is scheduled.
Policy changes, new approval workflows, new users, new cost centers — all handled by your account manager. You don't manage Concur configuration yourself. When something needs to change, you tell your AM and it gets done.
If you already have Concur, the technical transfer takes one day. The surrounding work — policy review, rate uploads, briefing the agent team — takes a few additional days. Most companies switching to Telios are fully live within two weeks. Read our full guide to switching TMCs →
Ready to work with a TMC that actually manages your program?
Tell us where your program stands and we'll show you what a Telios partnership looks like — proactive, named, and built around your size.
